Support

Alpha Engineering Associates

Think of us as your IT department without the overhead.

At Alpha Engineering, our technical staff is available for help desk support and proactive maintenance and servicing of your equipment. Our technicians are Microsoft Certified, having passed rigorous training and testing. So when you reach one of our technicians by phone, you're talking to someone with expertise as both a technician and a user.

Many of our clients engage in a service agreement with us, which provides a specified number of hours on site for proactive maintenance and coaching for employees, as well as help desk and troubleshooting support.

Proactive Managed Services

	Proactive Services	Direct Relationship	Reactive Problem Solution	Knowledge Transfer

Customer Issue	I need to minimize business disruption and maximize productive use of Microsoft investment.	I need a designated professional who is familiar with my infrastructure and business goals.	I need access to technical support professionals whenever business-critical problems arise and I need assistance for effective and timely resolution.	I need to give IT staff the knowledge and skills to prevent problems and become self-sufficient.

Benefits	Address potential problems Gain valuable expertise Identify opportunities Remote Monitoring	Personalized support Facilitate communication Targeted advice Vendor Management	Minimize downtime Priority access One-hour critical response	In-depth knowledge Online resources Network documentation